This will mitigate the refusal of a discount to the client and will allow you to maintain a warm relationship with him. And then make sure that he does not forget about you. Include in the email chain. Introduce helpful content. Offer free webinars and training – this is in trend today. Most importantly, keep communicating. A client who left for a lower price – believe our own practice – can still return to you when he realizes that he needs a quality product and expertise. How to reduce the number of missed calls if the total number of incoming calls is steadily growing? UIS solutions for cloud and mobile communications integrated with Bitrix24 successfully cope with this.
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The same solution allows you to combine office and field employees into one network and control their communication with customers. About the client The KAURUS ALLIANCE company specializes in the supply Laos Email List of metalworking equipment and the integration of robotic systems from leading world brands. Works with both public and private clients. The range includes machines of the turning and milling group, sheet bending machines, metal cutting machines, grinding machines and much more. The company offers flexible payment terms and deeply studies the needs of each client. Specialists are always ready to help with the choice of equipment for specific technological tasks.
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The main office is located in St. Petersburg. Problem 1. Part of the appeals was lost due to the increased number of calls The company became larger, a new product line appeared. With the increased BBB Org flow of calls, it was necessary to properly distribute incoming calls in order to: do not lose circulation; increase customer loyalty with an individual approach. 2. Conversations were not recorded It was desirable to save all conversations, because: the manager might not have time to capture an important nuance from a conversation with a client, and calling back and asking again is inconvenient; records can effectively train new employees.
