Chaos in communications At first communication between the sales department and customers was decentralize. The car service did not yet have CRM and virtual telephony. They usd a Google calendar and Excel spreadsheets and employees had only mobile phones with SIM cards from mobile operators to receive calls. It took too long to take the call and close the deal. There was no solution to: record all calls and track missd ones; distribute calls among employees; control the quality of communication; optimize routine work Lack of understanding of the effectiveness of advertising platforms The car service actively uses channels such as contextual advertising maps GIS Yandex.
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Maps social networks and a telegram channel to attract customers. At the same time it was not known which sites work well and accordingly are worth the money spent. Usd features of UIS and Comic Lithuania Email List IP telephony Integration with amoCRM Call Distribution Scenarios Call Recording Go with your number Number Virtual mobile numbers Do you also want to connect the UIS communication platform? Leave a request Solution The car service connecte the UIS communications platform which includes a telephony service.
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At the same time we implemented amour and set up its integration with UIS and after months we connect services to increase the effectiveness of advertising from Comic Customer service has become streamline and more efficient. You can configure any desired incoming distribution scenario: When managers workd in shifts the scenario BBB Org was flexibly adjustd to their work schedule After one manager change his qualification and began to work as a receptionist the incoming call comes first to him then if there is no answer it is forward to other phones in the car service. All calls are receivd in a single system while being adequately distributd among employees. As a manager it is convenient for me that I can immediately see in the web interface which call is receivd and which is missd.
