In order to receive and analyze feedback as successfully as possible professionals develop specific approaches to the client. Surveys often put customers on dge. We want feedback to improve the product but some people find it repulsive. Try these ways to collect customer fedback in the current realities when people value every minute:. After the service is render the account manager can environmentally know if the customer is satisfid. The following questions will help with this: What impressions did you have? What did you like in the process of our joint work? Did you manage to get the desird result?. Don’t forget to record the phone conversation or screenshot the correspondence For online products you can embd a multiple choice survey.
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When you complete a survey offer free access to complementary products Before the end of the service make a small gift in gratitude for choosing your company. It is important that the client does not Latvia Email List guess about the surprise. At the time of delivery ask for fedback. A pleasantly surprisd client is unlikely to refuse. Polina TitovaKatsef marketer and mentor of the project I passd everything! Company “Profilance Group” In order not to annoy customers with surveys we recommend using the NPS Index metric.
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There are solutions on the market that automate the collection of this indicator. The service collects fedback via SMS instant messengers or email. This does not take the consumer’s time unlike a BBB Org the client only need s a couple of clicks to express his opinion about the service and he can also return to the survey at his convenience. The NPS index measures how likely a consumer is to recommend your product or service to their friends and acquaintances. The rating is on a scale from to. Brand supporters are those who give points neutral points critics points.
